My form was disabled - why?

  • Profile Image
    Asked on July 12, 2017 at 06:18 AM



    All my forms are disabled. Why is that?


  • Profile Image
    Answered on July 12, 2017 at 07:49 AM

    Jotform has a phishing system. Automatically scans forms. If your forms have a password field, credit card information or social security number field, you will be automatically suspended and your form will be disabled.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: Terms of Use

    Integrate your forms with our payment widgets if you ask a credit card details. You can reach a solution with this guide: Payment Form Integrations

    Your form will be analyzed and you will be informed.

    If you need further assistance please let us know. We will be happy to help. Thank you.

    Best Regards.

  • Profile Image
    Answered on July 12, 2017 at 08:08 AM

    The thing is, I haven't asked for any of the above mentioned information. I ask for an email and a player ID on our own website. We even published this on the website ourselves.

    It is not really fair to disable it without checking it properly and letting us know...

  • Profile Image
    Answered on July 12, 2017 at 09:57 AM


    It seems I have already taken care of your account issues and responded to you in the following thread:


    Thank you!