What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form was disabled - why?

    Asked by betspawn on July 12, 2017 at 06:18 AM



    All my forms are disabled. Why is that?


  • Profile Image

    Answered by sercangunonu on July 12, 2017 at 07:49 AM

    Jotform has a phishing system. Automatically scans forms. If your forms have a password field, credit card information or social security number field, you will be automatically suspended and your form will be disabled.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: Terms of Use

    Integrate your forms with our payment widgets if you ask a credit card details. You can reach a solution with this guide: Payment Form Integrations

    Your form will be analyzed and you will be informed.

    If you need further assistance please let us know. We will be happy to help. Thank you.

    Best Regards.

  • Profile Image

    Answered by betspawn on July 12, 2017 at 08:08 AM

    The thing is, I haven't asked for any of the above mentioned information. I ask for an email and a player ID on our own website. We even published this on the website ourselves.

    It is not really fair to disable it without checking it properly and letting us know...

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    JotForm Support

    Answered by ashwin_d on July 12, 2017 at 09:57 AM


    It seems I have already taken care of your account issues and responded to you in the following thread:  https://www.jotform.com/answers/1197161


    Thank you!