Jotform Notifications Getting Blocked

  • Profile Image
    peteneonakis
    Asked on July 12, 2017 at 02:20 PM

    Hello, 

     

    Please see email below.  I don't understand any of it. Lol!

    The email these are getting blocked from is mcgeet@hlcmail.com

    Thanks!!!!

     

    ----------------------------------------------------------------

    Hi Pete and Aditya,

     

    Thank you for all of your help thus far with the Jot Form issue.  This morning I received six territory checks all at once from Jot Form.  Some of them were the old ones that you sent me Pete, and others were new ones that I hadn’t seen. 

     

    My IT guys took a deeper look and saw that the issue is on their side.  Here’s an “IT guy explanation.” J

     

    v=DMARC1; p=quarantine; pct=100; rua=mailto:dmarc@jotform.com; ruf=mailto:dmarc@jotform.com; fo=1; adkim=r

     

    They are telling us to quarantine it (put it into hold).

     

    Authentication-Results:

                    spf=none (spfCheck: 129.121.196.187 is neither permitted nor denied by domain of jotform.com) client-ip=129.121.196.187; envelope-from=noreply@jotform.com; helo=pool185.formresponse.com;

                    dkim=fail header.i=@jotform.com;

                    dmarc=fail (p=hold dis=hold) header.from=jotform.com

     

     

    If they add a spf record that validates 129.121.196.187 then it would pass dmarc, if they produce a dkim that passes then it would pass dmarc, other than that Josh would need to release from hold each time they send.

     

    If you could pass this along to your people at Jot Form, that may help. 

     

    Thank you once again!

     

     

  • Profile Image
    BJoanna
    Answered on July 12, 2017 at 03:40 PM

    This is a duplicate thread. Please see an answer that my colleage provide you on this thread https://www.jotform.com/answers/1197613