Do I get any help because of computer glitch?

  • Profile Image
    Billd
    Asked on August 10, 2012 at 03:07 PM

    Hi,

    On Aug, 1st, I got a form that was repeated 92 times by one users. This was obviously a software glitch somewhere. The net result was this used up my entire quota for the month. This is really unfair because this was not intentional. Is there anyway those lost 91 slots can be restored to my quota for this month or am I always going to be at the mercy of a potential glitch like this one?

    Thanks,

    Bill Damato

     

     

  • Profile Image
    Deygus
    Answered on August 10, 2012 at 03:31 PM

    Hi Bill,

     

    Hmm, that is an interesting glitch. It's certainly possible that could've happened but it is also a probably cause of spambots and spammers visiting your site as well. You may want to add a Captcha Field to your form next time if there was not one already. This will eliminate spambots to determine whether it was an actual human doing this, spambots, or a flatout glitch. I also recommend that you contact JotForm by emailing them here: jotform@interlogy.com  and they will help you as soon as possible or may even respond to your question here with a better answer.

     

    Sincerely,

    Kade M.

  • Profile Image
    gori-mathew
    Answered on August 10, 2012 at 03:33 PM

    Hi Bill,

    I have reset your form quota submission accumulated to 50 from 100 but note that we can do this only once.

    If you anticipate higher form submissions you can upgrade your account to Premium on our yearly or bi-yearly payment mode and enjoy great discounts.

    You can check the prices of the three packages on these links:

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

     

  • Profile Image
    Billd
    Answered on August 10, 2012 at 03:46 PM

    I don't think it was a spambot. It shows as a customer of ours. It is also on the Jotform log.

    Thank you for your help. In the 8 months we have been using this site, we have never come close to 100 requests.

    Thanks again,