What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled?

    Asked by joyce5083 on July 13, 2017 at 06:20 AM

    I have had these same forms for several years and suddenly they have all been disabled.

    I really need them working ASAP.

    Please help!




    Page URL:

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    JotForm Support

    Answered by amy on July 13, 2017 at 09:39 AM

    When I check your Jotform account, everything seems working properly. 

    Your Jotform account was suspended due to phishing fields on 4th June 2017. However, your account and forms are active from now on. Please check them again and let us know if you encounter any issue. 


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    Answered by joyce5083 on July 21, 2017 at 07:31 AM

    Forms are still disabled

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    JotForm Support

    Answered by BDAVID on July 21, 2017 at 11:26 AM

    All your forms are active and available, please share a screenshot of the error you are receiving:

    1- Click on the Image icon.

     2- Click on the browsing folder to upload the screenshot from your local drive.

     3- Set the dimension if the first box to 565, leave the other empty.

     4- Click on the okay button.