Why are my forms disabled?

  • joyce5083
    Asked on July 13, 2017 at 6:20 AM

    I have had these same forms for several years and suddenly they have all been disabled.

    I really need them working ASAP.

    Please help!

    https://www.jotform.com/myforms?

     

    https://www.jotform.com/build/31325334716146

    Page URL: http://www.joycesjourneys.com/detailed-travel-form.html
  • amy
    Replied on July 13, 2017 at 9:39 AM

    When I check your Jotform account, everything seems working properly. 

    Why are my forms disabled? Image 1 Screenshot 20

    Your Jotform account was suspended due to phishing fields on 4th June 2017. However, your account and forms are active from now on. Please check them again and let us know if you encounter any issue. 

     

  • joyce5083
    Replied on July 21, 2017 at 7:31 AM

    Forms are still disabled

  • David JotForm Support Manager
    Replied on July 21, 2017 at 11:26 AM

    All your forms are active and available, please share a screenshot of the error you are receiving:

    1- Click on the Image icon.

     2- Click on the browsing folder to upload the screenshot from your local drive.

     3- Set the dimension if the first box to 565, leave the other empty.

     4- Click on the okay button.

    Why are my forms disabled? Image 1 Screenshot 20