What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is autosuspended and I don't know why.

    Asked by Jim Londeree  on July 13, 2017 at 08:57 AM

    I created an account last night, created some forms, and when I tried to login this morning I see an autosuspended message. Is there anything I can do to fix this?

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    JotForm Support

    Answered by david on July 13, 2017 at 12:27 PM

    We do not allow for the collection of usernames and/or passwords through forms.  Your mini contact form requested both:

    https://www.jotform.com/terms/

    I removed the form the caused your account to be suspended and activated the account.  Your forms should be usable once again.