My account is autosuspended and I don't know why.

  • Jim Londeree
    Asked on July 13, 2017 at 8:57 AM

    I created an account last night, created some forms, and when I tried to login this morning I see an autosuspended message. Is there anything I can do to fix this?

  • David JotForm Support
    Replied on July 13, 2017 at 12:27 PM

    We do not allow for the collection of usernames and/or passwords through forms.  Your mini contact form requested both:

    https://www.jotform.com/terms/

    My account is autosuspended and I dont know why Screenshot 20

    I removed the form the caused your account to be suspended and activated the account.  Your forms should be usable once again.