Why Am I suspended?

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    Wendi Davenport Montoya 
    Asked on July 13, 2017 at 01:01 PM
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    Answered on July 13, 2017 at 02:11 PM

    We do not allow for the collection of credit card details through forms.  Your "Spellman Wedding Group" form requests credit card details. 


    As per our terms of use:


    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:


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    Answered on July 13, 2017 at 05:34 PM

    So how do I delete it if I have been suspended? 

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    Answered on July 13, 2017 at 06:46 PM

    Your account is not currently suspended.  You should be able to log in and make the appropriate changes.