Discount amount does not display in PDF invoice

Dear JotForm Team,

I trust this email finds you in good health and high spirits.

I've recently implemented a feature to display discounts on my PDF invoices, which performs flawlessly within the PDF Editor. However, I've encountered a challenge when these invoices are sent via email; the discount amount fails to appear, leaving only the coupon code visible.

Attached is a screenshot illustrating the issue:

Invoice PDF Editor:

Email Invoice:

I appreciate your attention to this matter and look forward to your guidance on resolving it.

Warm regards,

Khalid Al Mutawa

Hi Khalid,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Khalid,

We really appreciate your patience and understanding while we’re looking into this. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. I have checked that the option to show discount is enabled in the Payment Settings in PDF Editor.

I suggest making a duplicate of the PDF Document, select it in the Notification Email, and then test it to see if it makes a difference. 

If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.

Hello,

Thank you for your ongoing support. I attempted to duplicate the PDF and test it, but the issue remains unchanged.

Best regards,

Khalid

Hello Khalid,

Thanks for getting back to us, and I'm sorry that the issue is still happening. Let me look into this further and get back to you with a solution. We appreciate your patience.

Hi,

We are really sorry for the inconvenience. The issue is fixed. Kindly give it one more try and let us know if you encounter any further issues.

Hi,

Worked perfectly.

Thanks for your effort