Why are form submissions missing their uploads?

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    Asked on August 10, 2012 at 09:17 PM

    Heather Northrup submitted a form (2012-08-10 16:05:16) but we don't see the attachments that she says too ALL DAY to upload.

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    Answered on August 11, 2012 at 12:06 AM

    Hi Warrens. You can ask Heather what size of the file did she upload. It should be maximum of 300MB. Is this the first time that you not able to receive their attachment? Are you able to receive submissions in the past with attachments?