What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my "login-suspended" after resetting my password?

    Asked by Tamika Mackey on July 13, 2017 at 06:35 PM
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    JotForm Support

    Answered by Kiran on July 13, 2017 at 11:43 PM

    I have checked your account and see that the form http://www.jotform.us/form/60966465075162 is collecting credit card information using plain text fields which is why your account has been suspended. Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    In order to activate your account, it is necessary to agree to our terms of usage and agree to delete the guilty fields on the form. Please confirm to delete the guilty fields so that we can proceed further and activate the account.