Is there a way to find out who submitted a form to us?

  • Profile Image
    TimBrownLTC
    Asked on July 14, 2017 at 04:02 AM

    Hi,

    We created a customer feedback survey and some people requested they be contacted in the comments, but they did not include their name or contact information.  Is there a way to find out who filled out each survey?

    Please also advise as I have still not heard back from two previous support requests I have submitted (regarding issues with email notifications and account setup issues with emails).

    Thank you,

    Erin

    503-839-0531

    erin.burbridgenewton@gmail.com

     

     

     

  • Profile Image
    Sven
    Answered on July 14, 2017 at 04:52 AM

    If they haven't provided name or contact details, then I'm afraid there's now way to find out who is the person who submitted the form is. You can see the IP address of the form submitter, but I don't think that helps you much in contacting them. 

    In order to see the submitter IP address, simply check the IP option in the view submissions page:

     

    As for your other requests, they have indeed been answered by my colleagues, please see the links below:

    https://www.jotform.com/answers/1197743

    https://www.jotform.com/answers/1196130

     

    Please let us know if you need any further help.