- Rita OliveiraAsked on August 12, 2012 at 12:30 AM
I created a form but i put the wrong e mail. Once I realized that I changed the e mail selected and put the right one, then I tried to send a trial message but the site tells me that the e mail was sent to the wrong e mail account. After that I checked again the e mail selected to receive the submissions and the wrong e mail was STILL selected. Repeted the process many times and cant change the e mail account.
Wrong e-mail: email@example.com
Right e-mail that I am trying to select: firstname.lastname@example.org
- johncausingAnswered on August 12, 2012 at 12:50 AM
Hi Rita. With this following link: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications - Can you see that your correct email is there? Can you provide another screenshot where you can see the saved settings of the email address. Thanks
- JotForm SupportidarktechAnswered on August 12, 2012 at 01:05 AM
Please try the following steps for a fix.
1. Change your account e-mail address. Please do the following.
a. Login to JotForm,
b. Click on Account Settings button and update your e-mail address there, it's under Personal Details.
Hope this helps. Thanks!