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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I changed the e-mail to receive the submissions and everytime i try to send a trial message it is send to the old e mail

    Asked by Rita Oliveira on August 12, 2012 at 12:30 AM

    I created a form but i put the wrong e mail. Once I realized that I changed the e mail selected and put the right one, then I tried to send a trial message but the site tells me that the e mail was sent to the wrong e mail account. After that I checked again the e mail selected to receive the submissions and the wrong e mail was STILL selected. Repeted the process many times and cant change the e mail account.

    Wrong e-mail: rita.cabraloliveira@hotmail.com

    Right e-mail that I am trying to select: rita.cabraloliveira@gmail.com

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    Answered by johncausing on August 12, 2012 at 12:50 AM

    Hi Rita. With this following link: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications - Can you see that your correct email is there? Can you provide another screenshot where you can see the saved settings of the email address. Thanks

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    JotForm Support

    Answered by idarktech on August 12, 2012 at 01:05 AM


    Please try the following steps for a fix.

    1. Change your account e-mail address. Please do the following.

    a. Login to JotForm,

    b. Click on Account Settings button and update your e-mail address there, it's under Personal Details.

    2. Recreate your form notification. Simply delete your existing notification and then create a new one.

    Hope this helps. Thanks!