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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Cannot access my original account

    Asked by Wildaboutourwoods on July 16, 2017 at 12:59 AM


    I have been using an account from the email Wawholidayclub@yahoo.com. I accessed it on Friday but now it say that it is auto suspended when I try to log in  I'd sent the link out and no one can access it either

    It's essential that I can access it ASAP.

    many thanks in advance

    Janine Young

    Page URL:

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    JotForm Support

    Answered by John_Benson on July 16, 2017 at 02:17 AM

    The Page URL (http://www.jotformeu.com/form/61193863843362) you have provided belongs to the account username (itwholidayclub) and it is suspended. Upon checking the form, it is asking for a Password. As per our terms, collecting login information is not allowed here in JotForm. 

    We need to delete the Password field and the Password words in your form so we can re-activate your account back in good condition.

    We'll wait for your response. Thank you.

  • Profile Image

    Answered by Wildaboutourwoods on July 17, 2017 at 02:43 AM
    Please can you delete the password entry for the form. That will be why I can't even get into itwholidayclub account! I am not sure how I managed to put a password in when it a function that is not allowed. Sorry.
    The same issue must have occurred for the other not form link in the initial enquiry I sent you. Can you take away the password for that one too? Or tell me how I can do this?
    Much appreciated
    Janine Young
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 17, 2017 at 03:52 AM

    I have now removed the guilty fields of the said form and re-activated your account in good status. You can now use the account (itwholidayclub) properly. 

    Thank you for your cooperation. If you have any questions, please contact us again.