- WildaboutourwoodsAsked on July 16, 2017 at 12:59 AM
I have been using an account from the email Wawholidayclub@yahoo.com. I accessed it on Friday but now it say that it is auto suspended when I try to log in I'd sent the link out and no one can access it either
It's essential that I can access it ASAP.
many thanks in advance
- JotForm SupportJohn_BensonAnswered on July 16, 2017 at 02:17 AM
The Page URL (http://www.jotformeu.com/form/61193863843362) you have provided belongs to the account username (itwholidayclub) and it is suspended. Upon checking the form, it is asking for a Password. As per our terms, collecting login information is not allowed here in JotForm.
We need to delete the Password field and the Password words in your form so we can re-activate your account back in good condition.
We'll wait for your response. Thank you.
- WildaboutourwoodsAnswered on July 17, 2017 at 02:43 AMHello
Please can you delete the password entry for the form. That will be why I can't even get into itwholidayclub account! I am not sure how I managed to put a password in when it a function that is not allowed. Sorry.
The same issue must have occurred for the other not form link in the initial enquiry I sent you. Can you take away the password for that one too? Or tell me how I can do this?
- JotForm SupportJohn_BensonAnswered on July 17, 2017 at 03:52 AM
I have now removed the guilty fields of the said form and re-activated your account in good status. You can now use the account (itwholidayclub) properly.
Thank you for your cooperation. If you have any questions, please contact us again.