PDF form: Checkbox labels overlaps

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    candy
    Asked on July 17, 2017 at 08:44 AM

    Our user named "Medusind" has reported us that the text lines bunch up and print out on top of each other when he converts the form to PDF.  When deleting the elements and started over, nothing changes.

     

    I have tested and seen that some of the question labels seem to be overlapped in the PDF form as you can see the screenshot below:

     

    The form has the default theme and no CSS injected. 

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    Rose
    Answered on July 18, 2017 at 09:13 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above thinks exist. 

    Please inform the user accordingly.

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    candy
    Answered on July 18, 2017 at 09:40 AM

    The user is informed.

    Thanks.

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    Rose
    Answered on August 15, 2017 at 09:51 AM

    First of all, we are so sorry for this delay and inconvenience caused to you.

    We investigated the issue further and found a solution to fix this problem.  I would like to inform you that you can download your form as PDF without any problem after that. I checked it on our side and there is no overlapping issue now. 

    Please inform the user accordingly.

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    candy
    Answered on August 15, 2017 at 09:55 AM

    Dear Rose,

    The user is re-informed.

    Thank you.