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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    PDF form: Checkbox labels overlaps

    Asked by candy on July 17, 2017 at 08:44 AM

    Our user named "Medusind" has reported us that the text lines bunch up and print out on top of each other when he converts the form to PDF.  When deleting the elements and started over, nothing changes.


    I have tested and seen that some of the question labels seem to be overlapped in the PDF form as you can see the screenshot below:


    The form has the default theme and no CSS injected. 

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    JotForm Support

    Answered by Rose on July 18, 2017 at 09:13 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above thinks exist. 

    Please inform the user accordingly.

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    JotForm Support

    Answered by candy on July 18, 2017 at 09:40 AM

    The user is informed.