What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't the new fields I have put in my form show in my notifications?

    Asked by jeswilliam on August 12, 2012 at 09:27 PM

    I had 5 spinners on my form, I have added 2 new ones. The new ones show on my form & can be seen in the JotForm app but I don't recieve them in my email vesion.


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    JotForm Support

    Answered by abajan on August 12, 2012 at 11:00 PM

    The form's notification was missing those two items. I've added them for you. Please do a test submission and let me know if the issue has been resolved.

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    Answered by jeswilliam on August 12, 2012 at 11:05 PM

    Works, Thank you!

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    JotForm Support

    Answered by abajan on August 12, 2012 at 11:11 PM

    You're quite welcome :)

    This problem usually occurs if fields are added to a form after a notification has been manually edited. Another fix could have been to delete the notification and replace it with a new one.

    Do let us know if you need assistance with any other JotForm matter.