What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications for one of my forms

    Asked by MedCallAssist on July 17, 2017 at 11:09 AM

    My phone order form is not sending email notifications to the address i specified. The auto-responder is working but not the notification.

    Page URL:
    https://form.jotformpro.com/71973644386974

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    JotForm Support

    Answered by Kiran on July 17, 2017 at 12:42 PM

    I have sent a test submission to the form and see that the notification is sent from our end without any issue. 

    Please check if you have received the email. Please go through the guide below that can help you with receiving email notifications.

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Please get back to us if you need any further assistance. We will be happy to assist.