- DavidAsked on August 12, 2012 at 10:43 PM
Password reset not working for firstname.lastname@example.org
- JotForm SupportabajanAnswered on August 13, 2012 at 12:16 AM
My research suggests that it's either having two accounts with the same email address or the space in the user name of your Free account that's causing this problem. I was unable to remove the space but I will submit a ticket to get this matter resolved for you.
Our apologies for any inconvenience caused.
- DaveAnswered on August 14, 2012 at 02:16 AM
Havn't heard anyting more about this, as this ia a paid account I would like to get it fixed.
- JotForm SupportabajanAnswered on August 14, 2012 at 05:00 AM
Soon after posting my reply yesterday, I submitted a ticket on the problem. My information is that it has been assigned to one of our developers and marked as urgent.
We quite understand your need to get this fixed in the shortest possible time and will be sure to keep you updated on any resolution.
- DavidAnswered on August 19, 2012 at 07:53 PM
I would think 8 days is a reasonable time frame to have recived a response on this
I have heard nothing.
What is going on ???
- jeanettebmzAnswered on August 20, 2012 at 11:27 AM
In order to speed upt this, can you please open a new account without the space ie. DavidDobson, once you do it let me know and I will transfer the subscription to that account.
- DavidDobsonAnswered on August 20, 2012 at 10:40 PM
I have set up a new account under email@example.com
- jeanettebmzAnswered on August 20, 2012 at 10:58 PM
I have cancelled and refunded the payment you made last week. Please go ahead and upgrade DavidDobson username (without spaces)
Should you need further assistance, let us know
- jeanettebmzAnswered on August 20, 2012 at 11:02 PM
Something else: Your old account, will remain "premium" until 2012-09-13, and you should be able to see the refund in your bank account in 10 business days
- nattusAnswered on August 21, 2012 at 11:16 PM
COMO CRIAR LOGUIN COM BASE NO FORMULARIO ENVIADO (PREENCHIDO) EM NOVO, USADO DADOS DO MESMO, SE PUDER ME AJUDE tipo assim; C:\Users\Otacilio\Desktop\Capturar n.MHT
ou caso nada apareça ver direto site do clube creditos OBRIGADO
- jeanettebmzAnswered on August 21, 2012 at 11:36 PM
can you please open a new thread and explain us in more detaill your issue?
por favor você pode abrir um novo segmento e explicar-nos em mais detaill o seu problema?
- jeanettebmzAnswered on August 27, 2012 at 11:29 AM
Hello David, your paid account which was originally set as David Dobson (with a space) has been renamed to DavidDobson2 . You can reset the password for it. However, this account will remain Premium until Sept 13, as I explained to you above
After that date you can choose to either upgrade DavidDobson (your second account) or DavidDobson2 which is related to firstname.lastname@example.org