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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password reset not working

    Asked by David on August 12, 2012 at 10:43 PM

    Password reset not working for david@dpa.net.au

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    JotForm Support

    Answered by abajan on August 13, 2012 at 12:16 AM

    My research suggests that it's either having two accounts with the same email address or the space in the user name of your Free account that's causing this problem. I was unable to remove the space but I will submit a ticket to get this matter resolved for you.

    Our apologies for any inconvenience caused.

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    Answered by Dave on August 14, 2012 at 02:16 AM

    Havn't heard anyting more about this, as this ia a paid account I would like to get it fixed.

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    JotForm Support

    Answered by abajan on August 14, 2012 at 05:00 AM


    Soon after posting my reply yesterday, I submitted a ticket on the problem. My information is that it has been assigned to one of our developers and marked as urgent.

    We quite understand your need to get this fixed in the shortest possible time and will be sure to keep you updated on any resolution.


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    Answered by David on August 19, 2012 at 07:53 PM

    I would think 8 days is a reasonable time frame to have recived a response on this

    I have heard nothing.

    What is going on ???



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    Answered by jeanettebmz on August 20, 2012 at 11:27 AM

    Hello David

    In order to speed upt this, can you please open a new account without the space ie. DavidDobson, once you do it let me know and I will transfer the subscription to that account.


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    Answered by DavidDobson on August 20, 2012 at 10:40 PM

    I have set up a new account under dave@dpa.net.au

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    Answered by jeanettebmz on August 20, 2012 at 10:58 PM

    Hello David

    I have cancelled and refunded the payment you made last week. Please go ahead and upgrade DavidDobson username (without spaces)

    Should you need further assistance, let us know


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    Answered by jeanettebmz on August 20, 2012 at 11:02 PM

    Something else: Your old account, will remain "premium" until 2012-09-13, and you should be able to see the refund in your bank account in 10 business days

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    Answered by nattus on August 21, 2012 at 11:16 PM


         ou caso nada apareça ver direto site do clube creditos  OBRIGADO      


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    Answered by jeanettebmz on August 21, 2012 at 11:36 PM


    can you please open a new thread and explain us in more detaill your issue?


    por favor você pode abrir um novo segmento e explicar-nos em mais detaill o seu problema?

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    Answered by jeanettebmz on August 27, 2012 at 11:29 AM

    Hello David, your paid account which was originally set as David Dobson (with a space) has been renamed to DavidDobson2 . You can reset the password for it. However, this account will remain Premium until Sept 13, as I explained to you above

    After that date you can choose to either upgrade DavidDobson (your second account) or DavidDobson2 which is related to david@dpa.net.au