What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long after I upgrade my membership will the system adjust?

    Asked by jtomlinson on July 17, 2017 at 11:44 AM

    I have upgraded our account.  However, when I log in there is still a notice in red that says to upgrade now as we are out of room.

    Page URL:
    https://www.jotform.com/myforms

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    JotForm Support

    Answered by Aury on July 17, 2017 at 12:36 PM

    Hello,

    You have purchased a Storage plan, this plan allows you to store unlimited submissions. the account is over the allowable limits as 101.64MB available space is used, your account is allotted 100MB. You may consider to upgrade to a paid subscription or to free the available space by downloading the uploaded files, please refer to this helpful guide:

    https://support.jotform.com/help/356-How-to-Download-the-Submission-Files.

    Let us know if we can further assist you.

    Regards.