How long after I upgrade my membership will the system adjust?

  • Profile Image
    jtomlinson
    Asked on July 17, 2017 at 11:44 AM

    I have upgraded our account.  However, when I log in there is still a notice in red that says to upgrade now as we are out of room.

  • Profile Image
    Aury
    Answered on July 17, 2017 at 12:36 PM

    Hello,

    You have purchased a Storage plan, this plan allows you to store unlimited submissions. the account is over the allowable limits as 101.64MB available space is used, your account is allotted 100MB. You may consider to upgrade to a paid subscription or to free the available space by downloading the uploaded files, please refer to this helpful guide:

    https://support.jotform.com/help/356-How-to-Download-the-Submission-Files.

    Let us know if we can further assist you.

    Regards.