What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with your JotFormeu.com servers?

    Asked by deluca on August 13, 2012 at 06:34 AM

    Hi,

    I was developping a website, all working great, suddently in all the browsers, the error message:

    waiting jotformeu.com

    Impossible to load the pages,

    Do you have a problem with your servers?

    Regards,

    Ben

  • Profile Image

    Answered by gori-mathew on August 13, 2012 at 06:55 AM

    Hi Ben,

    We apologize for inconvenience this issue has caused to you. Kindly can you try to clear your form browser's cache, relogin to your account and check if this works out!

    If it still doesn't update, try changing 'form' to 'www' on your form URL. Example:

    From:

    http://form.jotformeu.com/FORM_ID

    To: 

    http://www.jotformeu.com/FORM_ID

    Please lets know if this helps.

  • Profile Image

    Answered by deluca on August 13, 2012 at 12:42 PM

    Hi,

     

    Thank you for the reply, the issue lasted about 20 minutes. I believe this was from your servers as it was happening in all my browsers.

     

    Regards,

     

    Ben

  • Profile Image

    Answered by jeanettebmz on August 13, 2012 at 01:07 PM

    Hello again Ben

    Please let us know if the issue happens again.

    Jeanette