- khannestAsked on July 18, 2017 at 08:17 AM
I have integrated a form with Google Docs, that have been working OK for a while. Suddenly in a period of a few days no new records have been transfered from Jotform to Google Docs, before data then have resumed again by it self. Records from the missing period have not been transfered to the spreadsheet, but I can find them in the form 'inbox'.
I guess I can copy/paste in the spreadsheet or reinitate the integration to get my data, but I wonder how this can happen? There has not been done any editing to the form during this period.
- JotForm SupportWelvinAnswered on July 18, 2017 at 10:39 AM
If you haven't modified the spreadsheet file, then there's something in the Google Spreadsheet feature that's causing the problem. Or, maybe that was just a delay, and the spreadsheet has failed to update itself after everything went up again.
I have manually synced your data to the integrated sheet. You should see the missing ones now. If the issue persists, I would suggest re-integrating the form with Google spreadsheet. You will get a new file when re-integrating. Note that you can't select the same sheet.