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    Your chart for the analytics does not reflect actual views or responds

    Asked by miamiautoparts on July 18, 2017 at 09:38 AM



    I would like to know why the analytics on your site does not show the actual views and responds when customer visit my site. Is their anything I can do to fix this problem. Also can I use a more secure form because I just feel that a competitor might be hacking into your form. 


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    JotForm Support

    Answered by Welvin on July 18, 2017 at 11:21 AM

    You have 394 views on this form: http://www.jotform.us/form/71617325184153.

    You have 399 views on this form: http://www.jotform.us/form/51054592923153

    I don't see any discrepancy in the form views on your account. You have to filter it by July 2017. 


    Our forms are already secured. Form views from someone or public is not a type of hacking. If you see the same IP for the whole day in your traffic, then maybe someone is playing the fool with it. I don't see this instance in your analytics. We'd be happy to correct your form views if you think someone has tricked you.