Why is my form not found?

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    Asked on July 18, 2017 at 02:14 PM


    I published a form through jotform on June 26, 2017, but the form can no longer be found. I have not disabled the form and never selected a deadline date for the form. How can enable the form again?

    Thank you,

    Abena Bryan 

  • Profile Image
    Answered on July 18, 2017 at 02:56 PM

    Your form is not lost, however, your account has been suspended due to suspected phishing activity. 

    In your form "A Circle of Family & Friends Registration Form", you are requesting credit card details which is against our terms of use, as they clearly state that you may not request any sensitive information in your forms. 

    These fields will need to be removed in order to re-activate your account. You can use one of our many payment integrations to collect payments instead.