What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not found?

    Asked by abenabryan on July 18, 2017 at 02:14 PM

    Hello,

    I published a form through jotform on June 26, 2017, but the form can no longer be found. I have not disabled the form and never selected a deadline date for the form. How can enable the form again?

    Thank you,

    Abena Bryan 

    Page URL:
    https://form.jotform.us/71737681934164

  • Profile Image

    Answered by Sven on July 18, 2017 at 02:56 PM

    Your form is not lost, however, your account has been suspended due to suspected phishing activity. 

    In your form "A Circle of Family & Friends Registration Form", you are requesting credit card details which is against our terms of use, as they clearly state that you may not request any sensitive information in your forms. 

    These fields will need to be removed in order to re-activate your account. You can use one of our many payment integrations to collect payments instead.