I cannot receive emails for my form submissions.

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    wordstothewordsmiths
    Asked on August 13, 2012 at 01:41 PM

    Hello 

     

    Whenever i send a test email, I manage to receive emails but the form on my site (thewordsmiths.sg, hosted by Wix) doesn't send submissions to my email.

     

    Could you please help, thanks :)

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    gori-mathew
    Answered on August 13, 2012 at 01:52 PM

    Hi;

    Firstly, you need to set notification email (see the links below for how to set it). I checked your form anf found notification email is not set.

    https://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    To solve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.

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    Goldo
    Answered on August 13, 2012 at 01:55 PM

    I have checked your form 'CV Submission' and I can see that the notification Recipient Email is empty. That's why your unable to receive any notification.

    1. Go to Setup & Embed

    2. Choose Email Alerts, select Notification

    3. Click Reply-to and Recipient Settings (can be found on the bottom right)

    4. You need to enter a Recipient E-mail as required.