What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Microsoft Flow: JotForm to SharePoint not being triggered

    Asked by eadesg on July 18, 2017 at 11:55 PM

    I have created a flow, using the premium trial, and I can see the fields in the form. However when I complete a form the flow is not triggered. 

    Page URL:
    https://form.jotform.co/71831399186871

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 19, 2017 at 02:26 AM

    Please check your flow history to view all the logs. If you are getting errors, please correct them.

    If you're not seeing anything in the logs then it could be a problem with your flow connection or your login credentials with the apps used. Please recreate it and try again.

    Let us know how this goes. Thanks.

  • Profile Image

    Answered by eadesg on July 19, 2017 at 10:04 PM

    There is nothing in the history, which as you suggest is a connection problem. But the fields from the form come through to allow to be used. I have recreated twice before and to no avail.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 20, 2017 at 12:16 AM

    Unfortunately, I don't have SharePoint account to test this out. So I've tried different apps like Excel and it is triggering the flow.

    I think this issue might be specific to SharePoint. Can you please ensure that your SharePoint account is properly connected with the flow? You can check that in the SharePoint settings.

    I also did a quick search on Google and found several threads relating to MS Flow issue with SharePoint.

    https://powerusers.microsoft.com/t5/I-Found-A-Bug/Flow-not-Triggering-Sharepoint-Modified/td-p/38428

    I'd suggest you open a ticket on MS Flow here https://powerusers.microsoft.com/t5/Microsoft-Flow-Community-Boards/ct-p/MSFlowCommunity, they might also be able to help you debug this problem.

    Thanks