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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Docs integration error: https://docs.google.com/spreadsheet/ccc?key=error&pli=1

    Asked by forumdoc on August 13, 2012 at 02:29 PM


    I'm in trouble...

    I integrated my two jotforms with google docs... Than I had a lot of problems with google docs informations... Than I excluded the integration and re-integrated with docs...






    With the first form, I had no problems... But, with the second form, I had this message with a broken link:




    Google Docs Google Docs

    We're sorry.

    That is not a valid spreadsheet URL.

    Find out more at the Google Docs Help Center.


    When I try to download a Excel form, to have a backup, It doesn't work...


    I'm a bit nervous with this situation... What can I do?


    Thank you very much!


    Pedro Aspahan

    Page URL:

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    JotForm Support

    Answered by NeilVicente on August 13, 2012 at 04:37 PM


    You're having this issues because the name given to the spreadsheet (which is derived from the form's title/name) contains invalid characters.

    To solve this, you can either:

    a)  Rename your form, then remove the invalid characters ç and õ

    b)  Change the name of the spreadsheet in the Google Docs integration process

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    Answered by ITU_contacts on May 21, 2013 at 03:54 PM

    I get the same error (that is not a valid spreadsheet url), but even if i rename it to ContactUsRequestsWebsite it does not work... and it does not have weird caracters....

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    Answered by pinoytech on May 21, 2013 at 03:58 PM


    We have a temporary issue with Google Integration and our dev team is already working into this. As soon as this issue sorted out, we will inform you immediately.

    We apologize for the inconvenience that may have caused.

    Thank you!

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    Answered by eileenjst on May 21, 2013 at 04:22 PM

    Do you have any progress on this issue?

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    JotForm Support

    Answered by Mike_T on May 21, 2013 at 04:50 PM


    This is happening due to some changes from Google side. We do not have updates at this time, but we will make sure to find some workaround as soon as possible.

    Thank you.