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    Edit submissions: phone fields will not populate properly (show empty)

    Asked by htcne on July 19, 2017 at 03:01 PM

    Hi, thanks for your patience.  As you can see, we have 5 pages of submissions.  If I click on the first few names, there is no problem.  But, if you go to page three and see where I left off filling in first and last names, you will see that the phone numbers get deleted when you hit edit.




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    Answered by Sven on July 19, 2017 at 04:13 PM

    Since you haven't provided the form URL that you're having an issue with, I checked your previous threads and I was able to reproduce the same error with this form. It seems like older submissions will delete the phone number when using the edit function. 

    I have escalated this to our back end team, they will review it and update back. You will be notified via this thread with any updates. 

    Let us know if you need any further help.

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    Answered by htcne on July 24, 2017 at 08:42 PM

    Are you still working on this problem?

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    JotForm Support

    Answered by ashwin_d on July 25, 2017 at 01:01 AM

    Hello htcne,

    I'm sorry for the trouble caused to you. 

    The issue is already reported to our backend team but we have not received any update form them. Upon checking the ticket status, I found that one of our developer is already looking into this on priority. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by htcne on July 25, 2017 at 09:36 AM


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    JotForm Developer

    Answered by Helen on July 28, 2017 at 09:07 AM

    Hello @htcne,

    Thank you for contacting us and sorry for late response.

    Your issue has been fixed now, your phone fields are shown the "Edit Submission" page. Please check it again and if you have still problem, let us know.