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    Unable to load file error when doing copy and paste action of data in google spreadsheet

    Asked by Taty on July 19, 2017 at 07:27 PM
    We are experiencing the same problem. Any solution for this? It's quite an urgent matter in our case.
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    JotForm Support

    Answered by jonathan on July 19, 2017 at 07:32 PM

    I have submitted a bug ticket report to the higher team support. We will notify you here once fixed.

     

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    JotForm Support

    Answered by jonathan on July 20, 2017 at 05:35 AM

    Our developer have now fixed the issue with copying multiple cells data in sheet used by google spreadsheet integration.

    The issue was related to Google spreadsheet cells that do not have borders on it.

    You can apply the fix in 2 ways on your form current google spreadsheet integration.

    #1 Redo the google spreadsheet integration of the form. Removing the integration and adding it back again to the form will update the related sheet in the spreadsheet integration.

    #2 Manually add the cells borders in the Sheet used in google spreadsheet integration. This should fix the issue without removing the existing google spreadsheet integration.

    Example:

     

    Let us know if issue still persist.