What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if I don't use all subscriptions available for my plan?

    Asked by anemu911 on August 14, 2012 at 03:40 AM

    Hi,

    In July, I purchased a premium package but I did not use up 1000 submisionssions. Will the rest be transfered to August? Or I need to buy a new package.

     

    Thanks

    Hanh

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    Answered by ItalyTech on August 14, 2012 at 03:52 AM

    Hi and thanks for contacting us.

     

    Subscriptions not used will be lost. Every month you will have 1000 submissions available.

     

    Thanks to use JotForm.

    Alessandro

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    Answered by anemu911 on August 14, 2012 at 04:07 AM

    Hi,

    Thanks for the information. Does it mean that JotForm will automatically deduct USD9.95 monthly from my account? Becuase I only paid USD9.95 in July. And it's supposed to expire on 10 Aug. Please clarify me.

    Thanks so much.

    Regards,

    Hanh

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    Answered by ItalyTech on August 14, 2012 at 04:19 AM

    Hi again,

    Yes, but you can manage subscription.

    You can cancel subcription and reactivate it when you need.

     

    To cancel subscription click on "Account Settings" button and you will find a "Cancel" button.

    Hope this helps.

    Alessandro

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    Answered by anemu911 on August 14, 2012 at 04:23 AM

    Hi Alessandro,

    Thanks so much. That's great.

    Hanh

  • Profile Image

    Answered by ItalyTech on August 14, 2012 at 04:29 AM

    You're Welcome :)

    Don't hesitate to contact us if you need further assistance.

    Alessandro