What happens if I don't use all subscriptions available for my plan?

  • Profile Image
    anemu911
    Asked on August 14, 2012 at 03:40 AM

    Hi,

    In July, I purchased a premium package but I did not use up 1000 submisionssions. Will the rest be transfered to August? Or I need to buy a new package.

     

    Thanks

    Hanh

  • Profile Image
    ItalyTech
    Answered on August 14, 2012 at 03:52 AM

    Hi and thanks for contacting us.

     

    Subscriptions not used will be lost. Every month you will have 1000 submissions available.

     

    Thanks to use JotForm.

    Alessandro

  • Profile Image
    anemu911
    Answered on August 14, 2012 at 04:07 AM

    Hi,

    Thanks for the information. Does it mean that JotForm will automatically deduct USD9.95 monthly from my account? Becuase I only paid USD9.95 in July. And it's supposed to expire on 10 Aug. Please clarify me.

    Thanks so much.

    Regards,

    Hanh

  • Profile Image
    ItalyTech
    Answered on August 14, 2012 at 04:19 AM

    Hi again,

    Yes, but you can manage subscription.

    You can cancel subcription and reactivate it when you need.

     

    To cancel subscription click on "Account Settings" button and you will find a "Cancel" button.

    Hope this helps.

    Alessandro

  • Profile Image
    anemu911
    Answered on August 14, 2012 at 04:23 AM

    Hi Alessandro,

    Thanks so much. That's great.

    Hanh

  • Profile Image
    ItalyTech
    Answered on August 14, 2012 at 04:29 AM

    You're Welcome :)

    Don't hesitate to contact us if you need further assistance.

    Alessandro