Can I force Jotform to process submission emails again?

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    DanBlum
    Asked on July 20, 2017 at 02:12 PM

    We occasionally get submitter who complains that they did not receive our emails.  Most of them get them, but for unknown reasons a few don't get them...perhaps even due to something in their own email system.  Is there a way from the Submittals screen to select a given submittal and to have Jotform go through its post submital email processing so that the submitter gets the email (again)?

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    Mike
    Answered on July 20, 2017 at 03:35 PM

    Unfortunately, we do not have an option to trigger the emails again.

    You may consider using a Forward or a Reply option to email the form submission data.

    If you need any further assistance, please let us know.