What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I force Jotform to process submission emails again?

    Asked by DanBlum on July 20, 2017 at 02:12 PM

    We occasionally get submitter who complains that they did not receive our emails.  Most of them get them, but for unknown reasons a few don't get them...perhaps even due to something in their own email system.  Is there a way from the Submittals screen to select a given submittal and to have Jotform go through its post submital email processing so that the submitter gets the email (again)?

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    JotForm Support

    Answered by Mike on July 20, 2017 at 03:35 PM

    Unfortunately, we do not have an option to trigger the emails again.

    You may consider using a Forward or a Reply option to email the form submission data.

    If you need any further assistance, please let us know.