What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I not receive email notifications

    Asked by James Ross on August 14, 2012 at 08:21 AM

    I am not receiving emails from my jot form info@jrross.com  on my site: http://jrross.com/Request_Info.html

    Page URL:
    http://jrross.com/Request_Info.html

  • Profile Image

    Answered by ItalyTech on August 14, 2012 at 08:33 AM

    Hi James.

    You've created your contact form as a guest using jrrosspainting@gmail.com email address.

    Opening your email notification I can see that submitted data will be sent to jrrosspainting@gmail.com too and not on info@jroos.com email address.

     

    Also I suggest you to remove ALL SOURCE CODE from your website.


    For a perfect operation follow my suggestions:

     

    1. Signup using same email address (jrrosspainting@gmail.com)

    2. Open your email notification and eventually change email address where submissions will be sent

    3. When you've edited your form as well now get embed code (I suggest you Iframe method).

    4. Copy embed code and paste it into your webpage

    5. Done :)

     

    Hope it helps.
    Alessandro