What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    charged without knowing

    Asked by kingsvillefolk on July 21, 2017 at 11:08 AM

    i have been charged while i wasnt using jotform not sure why. There was no data collected or any forms used.

    could you please send me a refund?

    thank you.


    2016-10-03 $19.00   Paid View
    2016-09-03 $19.00   Paid View
    2016-08-03 $19.00   Paid View
    2016-07-03 $19.00   Paid View
    2016-06-03 $19.00   Paid View
    2016-05-03 $19.00   Paid View


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    JotForm Support

    Answered by david on July 21, 2017 at 01:40 PM

    It looks like we have addressed this issue in a previous thread:


    If you have further questions, let us know and we will be happy to help.