What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload failures

    Asked by isbitt on July 21, 2017 at 11:45 AM


    Further to my last email

    Users have reported another issue when uploading documents.  The upload process hangs midway through and they are unable to upload the documents.

    Can you please confirm how this can be resolved



  • Profile Image
    JotForm Support

    Answered by Nik_C on July 21, 2017 at 02:06 PM

    I'm sorry Richard, but I must ask again for a form ID or website if the form is embedded?

    We'll be happy to check this issue further.

    Thank you for your understanding.

  • Profile Image

    Answered by isbitt on July 24, 2017 at 04:43 AM
    Please find the form link below
    Richard Isbitt
    Group Billing and Master Data Manager
    Sthree PLC
    8th Floor
    City Place
    55 Basinghall Street
    EC2V 5DX
    •: +44 (0) 207 264 3573
    • Internal 246 7573
  • Profile Image
    JotForm Support

    Answered by liyam on July 24, 2017 at 08:55 AM

    Hello Isbitt,

    When I tried the upload field, I was not able to replicate any issues on the upload process. Would you have an idea on what kind of browser the user is having issues with and the size of the file? It would also be great if you can identify the file name as this may also be a factor.