Upload failures

  • isbitt
    Asked on July 21, 2017 at 11:45 AM

    Hi

    Further to my last email

    Users have reported another issue when uploading documents.  The upload process hangs midway through and they are unable to upload the documents.

    Can you please confirm how this can be resolved

    Thanks

    Richard

  • Nik_C
    Replied on July 21, 2017 at 2:06 PM

    I'm sorry Richard, but I must ask again for a form ID or website if the form is embedded?

    We'll be happy to check this issue further.

    Thank you for your understanding.

  • isbitt
    Replied on July 24, 2017 at 4:43 AM
    Morning
    Please find the form link below
    Thanks
    https://form.jotformeu.com/isbitt/credit-request-form
    _________________________________________
    Richard Isbitt
    Group Billing and Master Data Manager
    Sthree PLC
    8th Floor
    City Place
    55 Basinghall Street
    London
    EC2V 5DX
    •: +44 (0) 207 264 3573
    • Internal 246 7573
    ___________________________
    ...
  • liyam
    Replied on July 24, 2017 at 8:55 AM

    Hello Isbitt,

    When I tried the upload field, I was not able to replicate any issues on the upload process. Would you have an idea on what kind of browser the user is having issues with and the size of the file? It would also be great if you can identify the file name as this may also be a factor.

    Thanks.