What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update credit card for Stripe Customer

    Asked by jwhess01 on July 21, 2017 at 12:23 PM

    I want to send my existing Stripe Customer a form to update their credit card used for subscription payments. What is the best way to do this without creating a new customer?

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    JotForm Support

    Answered by Chriistian on July 21, 2017 at 02:47 PM

    Did you mean you have customers who filled out your form to avail of your subscriptions and you want to send them new forms for them to be able to update credit cards to be used as payment for those subscriptions? Unfortunately, it is not currently possible. Our Stripe integration currently facilitates selling of subscriptions only.

    However, if you mean something else, please give us more details so we can further check your requirement.

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    Answered by jwhess01 on July 21, 2017 at 04:43 PM
    You are correct, that is what I am looking for.
    James W. Hess
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    JotForm Support

    Answered by Chriistian on July 21, 2017 at 05:26 PM

    Unfortunately, it cannot be done yet. You might need to cancel the existing subscriptions and give them the form where you are selling the subscriptions again.