What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Drawing Board: Missing images after account name change

    Asked by amorris3925 on July 21, 2017 at 07:14 PM

    Hello, For some reason I am unable to see any of my results from more than three days ago from any of my surveys. I know I asked for my username to be changed, could this have changed something? The text fields show up, but all of the picture fields are gone which are what I need. This is very important as it is field data for my thesis. Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by Mike on July 21, 2017 at 08:45 PM

    The issue is related to the account name change. We can change your account name back to amorrjs3925, so you will be able to access the old images submitted from the Drawing Board widget fields.

    Alternatively, download submissions in Excel format.

    Then, replace all the instances of amorrjs3925 with your new account name amorris3925.

    This will fix the image download links in Excel, so you will be able to use the links to download your images.