What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to downgrade

    Asked by gregshepard on August 14, 2012 at 05:51 PM

    I am trying to downgrade my account from the paid to free since I only need the payment one a few times a year. Everytime I try to downgrade I am sent to primus.com and my information never matches. 

    I wish to downgrade to my account before I get billed. Thank you. 

  • Profile Image

    Answered by jeanettebmz on August 14, 2012 at 05:57 PM

    @gregshepard

    Your account is now scheduled to downgrade. on 2012-08-28

    Thank you for being a loyal seasonal customer!

    Jeanette