I am unable to view download full report links in all emails

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    Paul Valois 
    Asked on July 24, 2017 at 09:00 AM

    Received your reply asking to share form.  Have to initiate a password reset to login, but haven't received the E-Mail yet after some time.  I'm with IT and rarely log into Jotforms.

    Again, none of the "download full report" links in the E-Mails are working.  Even older E-Mails from a month ago that were working at the time.  Here's one of the URL's that fail.  http://www.jotform.com/pdf-submission/3764707583029342496

    Please note that from all I can gather, the form for E-Mail submissions has not been changed on our end.



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    Answered on July 24, 2017 at 12:15 PM

    As you did not provide us with the form ID or URL or account username, I couldn't inspect your account to see if you have the privacy settings related to submissions require login or not, so here is how you can check that:

    1. Login then open your account settings page: https://www.jotform.com/myaccount/settings

    2. In the "Privacy" section make sure you do not require login in order to view submissions:

    I hope this helps. If you need further assistance please let us know. Thank you.