What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription: Selected Yearly instead of Monthly plan

    Asked by ColeFarlow on July 24, 2017 at 02:05 PM

    I just signed up for one month of the basic registration because I ran out of submissions. My plan was to pay the $19 and cancel at the end of the month. For some reason I got charged $190. 

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    JotForm Support

    Answered by Chriistian on July 24, 2017 at 03:51 PM

    You probably have selected the Yearly plan instead of the Monthly one.

     

    Your current subscription will expire next year (i.e. July 24, 2018). Do you want to stay to Yearly subscription for now or do you want to switch to Monthly plan now?

    We will wait for your response.

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    Answered by ColeFarlow on July 24, 2017 at 04:07 PM

    I want the monthly plan, please switch it for me if you can. Thanks!

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    JotForm Support

    Answered by Chriistian on July 24, 2017 at 05:21 PM

    You are now in Bronze Monthly plan. I have also refunded you of your unused amount. Please wait for 5-7 days for the refund to reflect on your account.