What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for the Bronze package and why is my account downgraded to Free?

    Asked by jl525 on July 24, 2017 at 08:06 PM

    And I check it today on July 24th and I've been downgraded to the free account. 

     

    I paid $20 for this stupid plan and didn't even stay in it a full month. Now it's showing that I'm over on my form numbers when I specifically upgraded to avoid that. 

     

    I need this fixed now as it's affecting not just my sites but others as well. This is ridiculous. I've been a customer for YEARS and I don't know what's changed recently, but it needs to be fixed.

     

    I want the Bronze package back and I need it to STAY this time. 

  • Profile Image
    JotForm Support

    Answered by Kiran on July 25, 2017 at 12:42 AM

    We are sorry for the inconvenience caused. As I check your account now, it is currently holding Bronze subscription plan. It is active and good in standing. I see that the account was downgraded to Free due to the cancellation of the Storage plan that was paid through PayPal. However, the account is now set to Bronze subscription plan again.

    Please check and let us know if you need any further assistance. We will be happy to assist.