What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account banned?

    Asked by claudine on July 24, 2017 at 11:59 PM


    my account is banned too. My account is registered using my company's email. therefore, why is my ip address and account banned? i should be able to use my company's identity since my email address is verified? 

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    JotForm Support

    Answered by Kiran on July 25, 2017 at 12:09 AM

    I have checked your account and see that the account is suspended due to the form http://www.jotform.me/form/71988782148474 which is collecting credit card information that triggered the form to be a phishing form by our anti-phishing system.

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  

    I have now removed the guilty fields on the form and activated your account. Please refrain from adding such fields to the form to avoid any further suspensions.

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    Answered by claudine   on July 27, 2017 at 04:20 AM

    thanks for the prompt response!