What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    form submissions not arriving by email

    Asked by steelneil81 on August 15, 2012 at 09:59 AM

    Hi,

    When one of my forms are submitted, the auto response email is sent but the notification to me isn't. Can you see any reason why?

     

    Form: http://form.jotform.com/form/10642815064

    Page URL:
    http://www.hairbykristin.co.uk/feedback

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    Answered by pinoytech on August 15, 2012 at 10:13 AM

    Hi,

    Sorry for the inconvenience that may have caused.

    Regarding on this issue, can you please set your Form's Notification Sender Email address to noreply@jotform.com.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by steelneil81 on August 15, 2012 at 10:23 AM

    Hi,

    I have tried this but it hasn't worked.

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    Answered by steelneil81 on August 15, 2012 at 10:32 AM

    Hi, I just tried using a different email address and it worked. There appears to be an issue sending submissions to web@hairbykristin.co.uk

     

    The email address itself works as this has been tested.

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    Answered by pinoytech on August 15, 2012 at 10:59 AM

    If you need our assistance again, feel free to contact us at anytime.

    Have a good day!

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    JotForm Support

    Answered by abajan on August 15, 2012 at 11:22 AM

    @steelneel81

    While in your web@hairbykristin.co.uk account, try whitelisting our JotMails IPs and let us know if that resolves the issue.

    Thanks

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    JotForm Support

    Answered by abajan on August 15, 2012 at 11:23 AM

    Incidentally, did you check that email account's spam/junk mail folder for the notifications?