What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can photos and data be uploaded to a form?

    Asked by rick_esche on July 25, 2017 at 09:43 AM

    I am currently using a free version of the form to pilot for our school district's bully report form. When completing the form, it states that a single picture is not able to load due to memory constraints? We are looking to purchase the silver package. Will our community be able to upload photos and video to their report on the paid side?

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    JotForm Support

    Answered by aubreybourke on July 25, 2017 at 10:08 AM

    I cloned your form and took a look at it. It seems you have set a maximum size for the upload field to 1024 KB (1MB) on the Options tab.

    This is why your file wont upload. So to fix it turn the "Limit File Size"off.

    Also note that its possible to allow the upload field to accept multiple files. So that users can upload more than one file per submission. To enable that feature, go to the multiple tab and turn it on.

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    Answered by rick_esche on July 25, 2017 at 01:45 PM

    Thank you. Your response was timely, informative and helpful. I was able to solve my problem.