What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my forms go to the emails I have entered for them to go to?

    Asked by Melanieszucs on July 25, 2017 at 12:37 PM

    I was getting notified when my forms were submitted in two different emails and now it only sends to my default email.  When I look in the recipients section, the emails are there, but when the form is submitted it is not going to those emails.

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    JotForm Support

    Answered by BDAVID on July 25, 2017 at 01:59 PM

    What is the form in question? Only the recipient you have listed in that notification should be receiving the submissions, unless you have applied condition on the notification.

    Also, if by any chance you are pressing "Test E-mail" button, please note that it will sent the test notification to your default email address.