i can't recive the email from the form

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    ldepna200
    Asked on August 15, 2012 at 02:46 PM

    I have in opps delivery to my e-mail kontakt@ldepna200.pl but i don't recive the form. The host is : home.pl. They told me that they dont block the mail from jotform and that they don't have any logs that jotform trys send me mssgs. 

     

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    gori-mathew
    Answered on August 15, 2012 at 03:26 PM

    Hi,

    I have removed your email address from our blocked list and you should be able to receive your email alerts.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you. (See the reason below)

    Reason(s) : 5.1.0 - Unknown address error 553-"5.7.1 We don't relay a mail"

    Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this helps