What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i can't recive the email from the form

    Asked by ldepna200 on August 15, 2012 at 02:46 PM

    I have in opps delivery to my e-mail kontakt@ldepna200.pl but i don't recive the form. The host is : home.pl. They told me that they dont block the mail from jotform and that they don't have any logs that jotform trys send me mssgs. 

     

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    Answered by gori-mathew on August 15, 2012 at 03:26 PM

    Hi,

    I have removed your email address from our blocked list and you should be able to receive your email alerts.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you. (See the reason below)

    Reason(s) : 5.1.0 - Unknown address error 553-"5.7.1 We don't relay a mail"

    Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this helps