What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not be forwarded to my e-mail.

    Asked by arionwater on August 15, 2012 at 03:08 PM

    Hello,

    My submissions are not forwarding to my e-mail.  I went on and looked to ensure that the address was correct and everything was set properly and it is - I re-wrote the e-mail just to make sure and tested it and it still does not come through on my end.  I checked my spam filter to ensure that it was not going in there ... it is not.

    Thank you in advance for your help.

    Dianne Cameron
    dianne@arionwater.com

    Page URL:
    www.arionwater.com

  • Profile Image

    Answered by gori-mathew on August 15, 2012 at 03:36 PM

    Please try to change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by gori-mathew on August 15, 2012 at 03:40 PM

    See the mail logs of mails delivered to your email;

    --------------------------------------------------------------------------------------------------------------------

    Current Server: /var/log/jotform/amazonSES.log:[15/Aug/2012:14:51:08 -0400] AmazonSES
    Sent email to dianne@arionwater.com - MessageID:000001392b9ff9a4-fc61f784-8778-4714-987e-
    86217940fe32-000000 - RequestId:2c84909e-e70a-11e1-b28b-b58d0e812fcc
    --------------------------------------------------------------------------------------------------------------------