What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions not captured within Jotform

    Asked by globalkingdom on July 26, 2017 at 11:04 AM



    This enquiry is in regards to our Summer Camp Registration form: https://form.jotform.ca/71285961149262

    For a couple months there were no issues, then a couple weeks ago, the emails + the submission details stored in Jotform stopped. The last successful entry was July 10, 2017.

    The two issues we've had are as follows:

    - Jot form not sending auto responder (to the submitters) or notification emails (to the form manager). We've since set up SMTP, but for this form, it still doesn't work. 

    - MThe form submissions also were never captured within Jotform. 



    - Re-enable form https://form.jotform.ca/71285961149262

    - Submit a TEST submission at https://form.jotform.ca/71285961149262 

    - See if you get an autoresponse, an email notification and it is posted on the submission page. https://www.jotform.com/submissions/71285961149262 

    Let me know if you need any more information. 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on July 26, 2017 at 02:17 PM

    I have checked you JotForm and see that there is no Submit button on the form and so you are not receiving the form submissions. It looks like that you have removed the Submit button on the form accidentally. It is required to Submit the form in order to store the submission in your account and process post submission actions such as sending email notifications, etc. 

    I have added the Submit button to your form and sent a test submission. The submission is being displayed correctly in the form submissions.

    The issue with the email notifications sent using SMTP is already being addressed on your other thread https://www.jotform.com/answers/1208067. We request you to follow-up on the other thread for the email related issue.


  • Profile Image

    Answered by globalkingdom on July 27, 2017 at 02:56 PM

    Thank you!