What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Did not receive emails

    Asked by angellaughlin on August 15, 2012 at 04:44 PM

    My client didn't receive the emails from prospects, but he did receive the test emails. I suspect it is the SPAM settings or on my server side. Can you help me?

     

    Also, can I create a login for my client in the free or paid version?

    Thank you!

    Angel Laughlin

    Page URL:
    http://somerset-homes.com/Contact_Us/contact_us.html

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    Answered by gori-mathew on August 15, 2012 at 04:54 PM

    Hi,

    Can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    Feel free to contact us if you have further questions.

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    Answered by angellaughlin on August 15, 2012 at 05:03 PM

    New response receivedThank you, I will try this!
    Angel Laughlin

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    Answered by gori-mathew on August 15, 2012 at 05:11 PM

    Welcome and glad to know that you account is now working fine.

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    Answered by angellaughlin on August 15, 2012 at 06:02 PM

    Also, I discovered the online report generator. Thank you so much!