Did not receive emails

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    angellaughlin
    Asked on August 15, 2012 at 04:44 PM

    My client didn't receive the emails from prospects, but he did receive the test emails. I suspect it is the SPAM settings or on my server side. Can you help me?

     

    Also, can I create a login for my client in the free or paid version?

    Thank you!

    Angel Laughlin

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    gori-mathew
    Answered on August 15, 2012 at 04:54 PM

    Hi,

    Can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    Feel free to contact us if you have further questions.

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    angellaughlin
    Answered on August 15, 2012 at 05:03 PM

    New response receivedThank you, I will try this!
    Angel Laughlin

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    gori-mathew
    Answered on August 15, 2012 at 05:11 PM

    Welcome and glad to know that you account is now working fine.

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    angellaughlin
    Answered on August 15, 2012 at 06:02 PM

    Also, I discovered the online report generator. Thank you so much!