leeandrea1Asked on July 26, 2017 02:15 PM
I tried it with another person email and it worked. But it will not send any emails to the email addresses associated with my account. When I logged in today it told me my email was on a bounce list. I removed it but does that have anything to do with it?
BJoannaReplied on July 26, 2017 03:30 PM
When an email address is in the bounce list, JotForm will stop sending emails. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist.
I checked and your email address is not in the bounce list anymore.
To prevent the bouncing of your email address, please check this guides:
You can also whitelist JotMails IP addresses.
Feel free to contact us if you have any other questions.