I tried it with another person email and it worked.

  • leeandrea1
    Asked on July 26, 2017 at 2:15 PM

    I tried it with another person email and it worked. But it will not send any emails to the email addresses associated with my account. When I logged in today it told me my email was on a bounce list. I removed it but does that have anything to do with it?

  • BJoanna
    Replied on July 26, 2017 at 3:30 PM

    When an email address is in the bounce list, JotForm will stop sending emails. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. 

    I checked and your email address is not in the bounce list anymore. 

    To prevent the bouncing of your email address, please check this guides:

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    You can also whitelist JotMails IP addresses.

    Whitelisting JotMails IP Addresses

    Feel free to contact us if you have any other questions.