JotForm User Guide / Email Problems /

How to Prevent Email Bouncing Related Issues

How to Prevent Email Bouncing Related Issues

This guide is meant for users and customers who usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.

Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our Bounce List.

To know how to remove your email from our Bounce List, check out this guide: How to Remove your Email Address from our Bounce List

The points below will help you understand and prevent email-related issues.

1. First, navigate to SETTINGS > EMAIL page then open the email alert you want to edit.

2. Go to the RECIPIENTS tab. Make sure the SENDER NAME, REPLY-TO EMAIL and RECIPIENT EMAILS are all filled out.

3. Afterwards, go to the ADVANCED tab and scroll down.

4. Make sure the SENDER EMAIL is properly set. Click the SAVE button once you're done.

In addition to this, we recommend that you add and to your CONTACT LIST. If you are using an email address with a custom domain, then it would be best to ask your IT team or your email provider to whitelist JotForm's IP addresses and domain names. You can find the complete list on this guide: Whitelisting JotMails IP Addresses

If the issue continues or if you do not want our email addresses or to be set up as the SENDER EMAIL, you can use your own mail servers as the sender. In order you use your own mail server, you will need to setup SMTP. The bounce messages will be processed by your own mail server in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: How to Setup SMTP for a Form

IMPORTANT: When testing email notifications, you have to do an actual submission to your form. Clicking the TEST EMAIL button found on the notification wizard will ONLY send emails to the email address that is associated with your JotForm account (the Primary email address). Simply open your form in "live mode" (click on "Preview"), fill out the form and submit a test entry in order to see if the notifications are being sent correctly. You should get the notification on the specified email address.

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  • Shirley

    Not receiving email to reset password

  • Len Sheridan

    How do I check messages in last 14 days

  • magholl

    I've tried everything suggested and I am still not receiving emails when I test the form. PLEASE HELP! Thank you.

  • Asma

    I would like to know why I am reciving double entries from participants.

    Best regards,

  • Dipukonwar

    I apply my old email so send my all emails

  • Ebou Janha

    I changed my email on file and now I can't login using my email.

  • mchbrk

    I get the emails from the test links but not the forms!!!!! Come on JotForm, please sort this out.

  • Cʜocĸɭʌtƴ Boƴ

    Send me info of my fake mail

  • Suntimes

    Problem solved. Very helpful link.

  • Keithy

    Has the known issue of emails not being received by yahoo email address been resolved?

  • Luciano7

    Pelo que vemos o problema persiste e ninguém resolve.

    Alguém tem alguma alternativa de formulário pra sugerir?

    Jotforma já era!!!

  • missrooster92

    I've tried this as well- and Nothing- I even tried numerous email smtp and the jotform one. Nada coming thru.

  • Kelly

    Is on your blocked list? He used to receive emails but then a few months back they stopped and now he is logging into jot form account to see submissions. Thx

  • chrisjaeger

    This has been a problem with Jotform for three years now. How about a permanent fix?

  • AusSmart

    Hey i've tried this and still nothing? Can you make sure my email isn't on your block list?

  • Alicia

    I also have the same problem. No email notifications for my primary address and nothing helps. I've recently added a second email address and I get the notifications properly, but the main email seems to be not not working even when I add a new "send" button to my form. Could you please fix it asap

  • hr587

    I have literally followed every step in this guide, and I am still constantly missing form submissions because our company's emails are continuing to be put on the bounce list. I have seen that I am not the only user with these issues. Please make this fix a priority.

  • avigdorla

    Hi so I had this issue with email addresses being added to the bounce list as well. I followed the instructions above including adding the domain names to our white list. But my email addresses are still being added to the bounce list. Is there anything else I can do to prevent this from happening?

  • sprudio

    I do not want to give my e-mail here as I am getting spam as it is and putting my e-mail here will bring more spam. My solution was to change the e-mail address and now it works again. However this is not first time when happens in last 3 years. Somehow once at 6-9 months I have to change the incoming e-mail- so this should be a solution for others too. I thought that paying will make a difference in service- but it doesn't.

  • DYMprestamos

    I recieved my last form on my email on feb 22. Since then for some reason they are not comming in. I see the activity sent email log on my account and they randomly fail but I don't recieve any of them. I turned off encryption on my form, same thing.
    I randomly send emails from other accounts to my Jotform email and I recieve them.
    I tried changing the notification settings to various things but no luck. Any suggestion will help. Thank you.

  • Alee

    i keep getting unencrypted emails from places of businesses that would normally not do this, and in past I've received encrypted emails from them, specifically is sending these and this has to do with my billing info so its confidential so can someone explain this to me and also when i look at sender it says reply to : and then also a mailed by: which says before the .com what is this? and also when viewing an outside website directly from my emails it says certificate problem with the site. whats happening?

  • Nthabiseng

    I cant set or get email notification I also struggle to reach mail box

  • engravingcustomized

    The customer is not getting the jotform email with all the details on it, I have everything set up like the instructions say, can you please see if is on a bounce list?

  • findabite

    I created notification and successfully did the test, but when submitting a for I never receive submission?

  • VanguardiaEsteticaRosario

    I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

  • GPPR

    I tried these suggestions and nothing, My email is not getting the forms anymore. Any other advice?

  • adyfitry

    WOW.. thnk so much.. it solve my problem..

  • guest_51067612819053

    I keep trying to down load my form as PDF but it is not WORKING

  • JJWPTecommerce

    We are having issues with our forms, and getting alot of complaints! In the notifier email: We have manually input the recipients email where we want forms to be sent and this is not working!!! Any suggestions?!

  • lnn

    I'm using the app "email verification" but the sender email confirmation that i have received is not mine, but from JotForm. How can I change this?
    Thank you very much.

  • smdnaveed92

    Thank you

  • pillarmarketing

    Anyone else not receiving emails from addresses? I discovered I was getting all email submissions but NOT ones submitted from people with addresses. No big deal... just like the top 3 email services on the internet and we are not getting reservations from them. Jotform is dropping the ball.

  • Helix1250

    I am also suffering with the same issue as others and not receiving emails to other people that have been setup on the notification list. Is there a fix for this, I have checked all the basics, bounce list etc...

  • Marc

    How about a notification tab in jotform that indicates if jotform received a bounced email from an account? I assume from your sender log, that you know which account the email was sent for. It would take a bit of programing but would eliminate a lot of customer requests to see if they are on the bounce list.


    For some reason when we use the "" e-mail address with any form that is less than 6 fields, the e-mails do not come through. Can you think of any reason this might be happening, or is this something weird with our IT system?

  • roneygynfg

    Quero receber e-mail de notificação no

  • bcurls14

    I'm having the same issue. Using the preview button and sending a submission works great, but on my live site it won't work.

  • jordangeller

    Hello. Same issue here with my "Tell Us About Yourself" form. Can you please check your logs? Thanks.

  • AdamRoynon

    I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

  • fresurf

    Can you see if is on your blocked list, and please remove him if that is the case.
    It works to a lot of addresses on the same mail server, but just his stopped working a while ago.

  • sandstone

    how do i edit existing email notification settings without adding additional notifications?

  • Jazyl Jade

    Same problem. Please help! :( I cant receive any emails if people fill up my form.

  • BCRL

    How i can to setup for the e-mail alert without "" ???

  • krector760

    can you please remove info(at)harryslajolla(dot)com from your blocked list.

  • illumin8

    Hi There, my email is a business one, and I received only a few test emails, please advice on how to make it functional. Tried filtering as well.

  • iass

    hye. thanks for the solution. it works on my personal gmail but not on my preferred working email. could you check whether this email end up in your bounce list or not;

    thank you!

  • sashaniala

    I have followed these steps and still no email. The submissions are in my account but have not gone to my email address.

    Any suggestions?

  • Peter

    Have you tried verification of email addresses via

  • littleflaunters

    HI it is still not working. I am not getting any mail on my mail ids after clicking on submission.
    Please help

  • Rana

    how do i send email notification to different email address ??