What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder is not working for my T-shirt order form.

    Asked by leeandrea1 on July 26, 2017 at 02:16 PM

    Autoresponder is not working for my T-shirt order form. I'm not even receiving the test email. What am I missing?



    This is a re-post of a comment on Setting Up an Autoresponder Email

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    JotForm Support

    Answered by Kiran on July 26, 2017 at 03:34 PM

    I have checked your JotForm and see that the Submit button is not visible on the form. As I clone the form to my account, I notice that it is being hidden under the Form collapse tool. Please try removing the Form collapse tool so that the Submit button should be displayed properly on the form.

    The email issue is already been addressed on the other thread https://www.jotform.com/answers/1209111. We request you to follow-up on that thread if you have any questions with this issue.

    Thanks!