What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Voice Recorder widget file upload URL's are being truncated

    Asked by andres00515 on July 26, 2017 at 02:33 PM

    when i use the widgets voice recorder.

    If i export the results to excel or obtain the submission API way i get a URL like this:

    /widget-uploads/voiceRecorder/71727425312654/596cca12a510c_1500301842.wav

     i can not get the wav file from this url. something is wrong.

    Dont have htto://, dont works.

  • Profile Image
    JotForm Support

    Answered by david on July 26, 2017 at 03:48 PM

    I tested the voice recorder widget and was able to reproduce the issue.  The link in the submission page shows incorrectly as:

    /widget-uploads/voiceRecorder/72066264152957/5978ef520a5c6_1501097810.wav

    But when I copy the URL, the correct URL is given:

    https://www.jotform.com/widget-uploads/voiceRecorder/72066264152957/5978ef520a5c6_1501097810.wav

    The files are being uploaded properly and are accessible, the displayed URL and URL exported to excel are incorrect.

    I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.  For the time being, I would suggest accessing the files directly from the submission view of your form:

    https://www.jotform.com/help/269-How-to-view-Submissions