What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Someone updated our form

    Asked by Deborah.Miller on July 26, 2017 at 02:56 PM

    I noticed a change on our form that looked weird...I checked the history and it said that the change was made by cem?

     

     

    I don't know how that happened or who/what cem is. Can you explain?

    Page URL:
    https://form.jotform.com/61474476780970

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 03:04 PM

    Cem is a JotForm administrator. So there is nothing to worry about.

    Just looking at the logs. He has done allot of fixing of peoples accounts for example when they are autosuspended. Our system automatically disable accounts that fail security checks. And they then need to be manually reactivated or edited.

     

  • Profile Image

    Answered by Deborah.Miller on July 26, 2017 at 03:23 PM

    In our case, an address fields were added that did not make any sense on the form. I reverted the form back to the last update, but I was curious who added the fields and how. It actually was worrisome for us, because it looks like our form was wonky for 5 days before I noticed it.

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 03:34 PM

    I can leave a message for cem if you like?

    Appologies for the inconvenience.

  • Profile Image

    Answered by Deborah.Miller on July 26, 2017 at 03:36 PM

    I don't think it's necessary, but in the future if there are changes made to our form, is there a way for Jotform to notify us?

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 03:44 PM

    Administrators have read and write access to all forms. Its important they can get in and modify forms if they need to. 

    We are so busy here that it wouldnt be possible to notify everyone at every change we make.

    However, you can check your log for unusual behaviour (eg. logins, ip addresses, etc) and we will answer any questions you may have.

    Your log file is located here:

    https://www.jotform.com/myaccount/history