- Deborah.MillerAsked on July 26, 2017 at 02:56 PM
I noticed a change on our form that looked weird...I checked the history and it said that the change was made by cem?
I don't know how that happened or who/what cem is. Can you explain?Page URL:
- JotForm SupportaubreybourkeAnswered on July 26, 2017 at 03:04 PM
Cem is a JotForm administrator. So there is nothing to worry about.
Just looking at the logs. He has done allot of fixing of peoples accounts for example when they are autosuspended. Our system automatically disable accounts that fail security checks. And they then need to be manually reactivated or edited.
- Deborah.MillerAnswered on July 26, 2017 at 03:23 PM
In our case, an address fields were added that did not make any sense on the form. I reverted the form back to the last update, but I was curious who added the fields and how. It actually was worrisome for us, because it looks like our form was wonky for 5 days before I noticed it.
- JotForm SupportaubreybourkeAnswered on July 26, 2017 at 03:34 PM
I can leave a message for cem if you like?
Appologies for the inconvenience.
- Deborah.MillerAnswered on July 26, 2017 at 03:36 PM
I don't think it's necessary, but in the future if there are changes made to our form, is there a way for Jotform to notify us?
- JotForm SupportaubreybourkeAnswered on July 26, 2017 at 03:44 PM
Administrators have read and write access to all forms. Its important they can get in and modify forms if they need to.
We are so busy here that it wouldnt be possible to notify everyone at every change we make.
However, you can check your log for unusual behaviour (eg. logins, ip addresses, etc) and we will answer any questions you may have.
Your log file is located here:
- JotForm DevelopercemAnswered on October 19, 2017 at 02:13 AM
The incident probably happened when I was working with my colleague on this ticket. We generally notify users when we are about to make change on their live forms but I probably mixed it up with a clone and added an extra field.
I am sincerely sorry for the incident.